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Frequently Asked Questions

I no longer see an item that I wanted to purchase, will it be available again?

If you no longer see an item that was once available on our Online Store, you can contact our Native Gem Online Store Customer Service by phone or email to see if it will be available again in the future.

How do I care for my Native Gem piece?

Your piece was hand finished and therefore delicate in nature. Please treat it with care to improve its longevity. Do not swim, bathe, or shower in your jewelry and avoid unnecessary exposure to heat and moisture where possible.Do not clean plated jewelry with chemicals, instead gently wipe with a damp towel.

I'm located in Los Angeles, can I stop by and pick up my jewelry?

Unfortunately, at this time we are unable to accommodate customer pickups. You can contact Shop@nativegemjewelry.com for a list of retailers in your area

Are there stores that carry Native Gem near me?

For a list of Native Gem retailers in your area or an area that you would like to visit. Please email Shop@nativegemjewelry.com

How can I be sure that my order has been processed?

Once an order has been placed, you will receive an Order Confirmation email with information about your purchase. If you do not receive an Order Confirmation email within 24 hours, please contact our Native Gem Online Store Customer Service by phone or email.

How can I track my order?

After your online order has been processed and shipped, you will receive an email providing the tracking number as well as information on how to track your package. You can also log in to your account and select Review Orders/ Track Packages to view tracking information.

Can I remove items from my order?

Items cannot be removed from an order once it has been placed without contacting the Native Gem Store Customer Service. If you would like to remove items from your order you must contact our Native Gem Online Store Customer Service by phone or email to receive more information.

Can I cancel my order?

If your order is still being processed and has not shipped you may contact our Native Gem Online Store Customer Service by phone or email to cancel your order.

My purchase is for a gift, can I request gift wrapping?

All merchandise purchased from the Native Gem Online Store is placed in a jewelry bag and gift wrapped with tissue paper. Our jewelry bags come in assorted fabrics and colors. During Checkout you can select to include a customized Gift Note with your package. The recipient of a gift purchase will receive a gift receipt excluding all prices.

Purchasing E-Gift Cards

E-gift cards are sent to your selected recipient via email. E-gift cards are sent within an hour of being ordered. You will receive an email confirmation that the e-gift card was sent, along with the email address it was sent to. * Please note that Gift Card amounts cannot be used towards Free Shipping minimums or any other promotions. Gift cards cannot be returned or exchanged.

I received a Native Gem E-Gift Card, how do I use it?

Native Gem E-gift cards are redeemable online at www.nativegemjewelry.com. To redeem a gift card, select “Discount Codes” on the Cart page at checkout. Type your gift card code into the field and click the "Add Gift Card" button.

I have a Native Gem Gift Card, how can I check my balance?

To check your gift card balance, select “Discount Codes” on the Cart page at checkout. Type your gift card code into the field and click the "Check Gift Card Status" button.

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