An item that I wanted to purchase says it is now out of stock, will it be available again?
For items that are temporarily out of stock, you may input your email address on that product page to be added to our waitlist. Once the product is back in stock, you will receive an email letting you know it is available again.
How do I care for my Native Gem piece?
Your piece was hand finished and therefore delicate in nature. Please treat it with care to improve its longevity. Protect the plating of your jewelry by removing it when washing your hands, swimming, exercising, cleaning and before applying any kind of personal body product. Maintain your jewelry’s shine by avoiding contact with agents such as soaps, perfume, lotion, makeup, hair & cleaning products, etc. Do not clean plated jewelry with chemicals, instead gently wipe with a damp towel.
I'm located in Los Angeles, can I stop by and pick up my jewelry?
Unfortunately, at this time we are unable to accommodate customer pickups. However, we offer free shipping in the United States. Also, you are welcome to contact sales@nativegemjewelry.com and we will gladly provide a list of retailers in your area.
Are there stores that carry Native Gem near me?
For a complete list of stores visit our Stockists page. Not seeing a shop in your area listed? Please email sales@nativegemjewelry.com
How can I be sure that my order has been processed?
Once an order has been placed, you will receive an Order Confirmation email with information about your purchase. If you do not receive an Order Confirmation email within 24 hours, please contact our Native Gem Online Store Customer Service by phone or email.
How can I track my order?
After your online order has been processed and shipped, you will receive an email providing the tracking number as well as information on how to track your package. You can also log in to your account and select Review Orders/ Track Packages to view tracking information.
Can I remove items from my order?
Items cannot be removed from an order once it has been placed without contacting the Native Gem Store Customer Service. If you would like to remove items from your order you must contact our Native Gem Online Store Customer Service by contacting sales@nativegemjewelry.com.
Can I cancel my order?
If your order is still being processed and has not shipped you may contact our Native Gem Online Store Customer Service by phone or email to cancel your order.
My purchase is for a gift, can I request gift wrapping?
All Native Gem online orders arrive gift ready. Each piece is placed in our signature pouch and packaged in a black and gold jewelry box.
Prices are not included on the packing slip, so your order can be shipped directly to the recipient.
Purchasing E-Gift Cards
After purchase, e-gift cards are delivered to the purchaser by email and can be forwarded to the recipient at their convenience.
Please note that all gift card purchases are final sale and are not eligible for return or exchange.
I received a Native Gem E-Gift Card, how do I use it?
Native Gem E-gift cards are redeemable online at www.nativegemjewelry.com. To redeem a gift card, enter your gift card code into the designated box on the checkout page and click the "Apply" button.
I have a Native Gem Gift Card, how can I check my balance?
To check your gift card balance, click on the "View your gift card and start shopping >" button in the email you received with your gift card code. If you don't have that email, you can also check your balance on the checkout page, by entering your gift card code in the designated box and clicking the "Apply" button.
How do I measure my ring size?
Click here
for instructions on how to measure for your ring size.
