Returns

Native Gem Jewelry Return Policy

We love our customers and want your shopping experience to feel simple and stress free. Please review the details below so you know exactly how returns and credits are handled.

Standard Returns

If you receive your order from NativeGemJewelry.com and are not fully satisfied, you may return eligible items within 30 days of purchase for a refund. To qualify for a return:

  • Items must be unworn and in original condition
  • Items must not be marked as "SALE"
  • The original packing slip or invoice must be included

Once your return is received and approved, you will receive an email confirmation. Refunds typically appear within 2 to 3 business days, depending on your card issuing bank.

Return Shipping Instructions

We do not provide prepaid return labels. You may use any shipping carrier of your choice. We strongly recommend using a trackable and insured shipping method to ensure safe delivery.

Please send all returns to:
222 Center Pl
Manhattan Beach, CA 90266

Gift Returns

If you received an item as a gift purchased from NativeGemJewelry.com, you may return it for store credit. A store credit code will be emailed to you for the value of the returned item.

We are unable to process returns for items purchased through retailers or boutiques that are not NativeGemJewelry.com.

To process a gift return, please include:

  • Original packing slip if available
  • Order reference number
  • Your email address

If this information is unavailable, please contact us at sales@nativegemjewelry.com. We will need the gift giver’s full name or email address to locate the order.

Returns on Purchases Made with E Gift Cards

If items purchased with an e gift card are returned, a new e gift card will be issued and emailed to you in the refunded amount.

If multiple payment methods were used, refunds will be applied in this order:

  • E gift card
  • Remaining payment method(s)

Please note: E gift cards are non refundable and cannot be exchanged.

Sale Items

All items listed in the "SALE" section are final sale and are not eligible for return or exchange.

Price Adjustments

We are happy to offer price adjustments in the form of store credit for items purchased within 10 days prior to a sale on our website.

Store credit must be requested within this timeframe to be honored.